Product Warranty

Emily Morel Product Warranty

Our Commitment

All Emily Morel products are rigorously tested and tested according to international standards of sustainability, resistance and safety of the materials used. Each bag and accessory are designed to guarantee excellent performance and meet the expectations of the most demanding customers. In the event of problems related to manufacturing defects, Emily Morel is committed to solving the problem, after a technical evaluation.

Warranty Conditions

• Exclusions : Accidental damage, wear and tear, abrasions, improper maintenance and damage resulting from transport. The warranty is void if repairs are carried out by yourself or by unauthorized centers.

Assistance Procedure

If you experience a problem with your Emily Morel product, please contact us with a description of the problem. Our technical team will assess the problem and provide you with repair options.

Repair

• Repair : Free for defects covered by warranty. You will be asked to send the product, shipping is at the customer's expense

How to Request Assistance

To request assistance, contact us online with detailed photos of the item and the damage. Our team will assist you in assessing the issue.

Reducing Environmental Impact

Our goal is not only to improve customer service, but also to reduce waste and the environmental impact of our products throughout their life cycle. Repairs are carried out with this commitment in mind, contributing to a more sustainable future.